POPULAR QUESTIONS

Yes, we would love to provide you with a representative that will guide you how to complete your order.

Our customer service is available Sunday-Friday 10:00 - 18:00 (GMT+2)

If for any reason we weren't available you can send us an email to : [email protected] and ask for a phone call.

Israel 7 business days.

Europe 4-7 business days.

United States 4-7 business days.

Australia 1-12 business days.

Brazil 4-7 business days.

Rest of the world 14-20 business days ( with express delivery option )

(Please note when its holidays season, things are crazy busy for everyone so your package could take longer than expected but trust us to do our job and get it to you as soon as possible

Yes, we ship worldwide. Please see our shipping rates upon checkout

Please check your Junk mail folder first.

If you have not received anything please contact us at [email protected]

If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please send us an email at c[email protected] and we will do our best to assist you.

No you can purchase our swimwear as a guest without a registration . The details you will provide on the checkout page will be used as the delivery details for your package. You are always able to register in the future . 

When your order is accepted you will be transferred to our "Thank you" page . In addition you will get a confirmation email and an invoice to the email signed in while purchasing a swimwear. 

To cancel or change an order you may contact our customer service 

Our customer service is available Sunday-Friday 10:00 - 21:00 (GMT+2)

We are also available on Whatsapp at : +972546181914

After working hours you can send us an email to : [email protected] 

Please get in touch with our customer service at [email protected]

• You can return any item for a refund, excluding sale or discounted items (includes promotional codes) within 30 days of receiving your original order. Please note the refund will be less postage costs. The customer will be responsible for return postage costs.
  
• We will refund the amount you paid when you purchased the item, less the cost of shipping. This excludes sale items.
  
• We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• All goods will be inspected on return.
• Hygienic labels must still be intact.
• The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
• We are not responsible for any items that are returned to us by mistake.
• Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
• Please print your order receipt/invoice and include it in the return package.
• If a tracking number is included please make sure to send to [email protected]
•  we’ll send you an email to let you know once it has been received and your refund has been processed.

Exchange an item 

We offer free size exchange. 

1. Return items to the following address (mail only)
Mail address: 
Hamascit 15 Herzelyia Pituach 
4673315, Israel 

You must include the following with your return item:
- A note containing your order number, full name and clear written exchange instructions (include style/size preference). Please check available stock online before returning.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and promo coupons.
4. Exchanges and returns for online orders can only be processed directly through our online store department only. 
5. Returns that do not include a return note with instructions will be returned to sender.
6. We do not cover for the cost of the return shipping only size exchange shipping. It is recommended to use a shipping service with tracking as El Capitan is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

Exchange an item 

Please contact us at : [email protected]

1. Return items to the following address (mail only)

Mail address: 
Hamascit 15 Herzelyia Pituach 
4673315, Israel 

You must include the following with your return item:
- A note containing your order number, full name and clear written exchange instructions (include style/size preference). Please check available stock online before returning.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchange for items purchased using a credit note, sale items and promo coupons.
4. Exchanges and returns for online orders can only be processed directly through our online store department only. 
5. Returns that do not include a return note with instructions will be returned to sender.
6. We do not cover for the cost of the return shipping only size exchange shipping. It is recommended to use a shipping service with tracking as El Capitan is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

El Capitan swim trunks are made out of 100% polyester

We produce our swimwear in selected factories from China. To ensure ethical working standards and conditions are present we have regular factory visits and reports, as we see our factories as part of El Capitan.

Click for Size Guide